Electronic Mail and Chat Support Agent posses at least a Vocational Diploma/ Short Course Certificate, Bachelor’s/ College Degree in any field. At least 6 months of working experience in the related field is an advantage.

Knowledge, Skills and Attributes

1. Excellent English communication skills (spoken and written)
2. Strong familiarity with the internet and MS Office applications 3. Knowledge in GDS such as Apollo, Sabre, and Worldspan and other systems is a plus 4. Strong Customer Service Skills
5. Ability to remain calm under pressure
6. Ethical and trusthworthy

Cost of Education and Training

High School Education is free in the public school. A Finishing Course for Call Center Agents (TESDA NCII) costs
P4,000 -P7,000

Employment Prospects
Monthly Salary Range
18,000 - 20,000


Banking and Finance
Health and Wellness
Hotel, Restaurant and Tourism
Ownership, Dwellings and Real Estate
Transportation and Logistics

Propects for Career Advancement

Electronic Mail and Chat Support Agent may gain years of working experience and specialize as Customer Service Associates/Representatives, Multilingual Customer Support Specialist, Technical Support Specialist, and be promoted to Customer Support Manager