Customer Service Associates posses at least a Vocational Diploma/ Short Course Certificate, Bachelor’s/ College Degree in any field. At least 6 months of working experience in the related field is an advantage.

1. Excellent English communication skills (spoken and written)
2. Strong familiarity with the internet and MS Office applications
3. Knowledge in GDS such as Apollo, Sabre, and Worldspan and other systems is a plus
4. Strong Customer Service Skills
5. Ability to remain calm under pressure
6. Ethical and trustworthy

High School Education is free in the public school. A Finishing Course for Call Center Agents (TESDA NCII) costs P4,000 – P7,000.

• Banking and Finance
• IT-BPM
• Wholesale and Retail Trade

Customer Service Associates/Representatives may gain years of working experience and specialize as:

• Customer Support Engineer
• Multilingual Customer Support Specialist
• Technical Support Specialist, and be promoted to Customer Support Manager