Qualifications

Customer Service Representatives posses at least a Vocational Diploma/ Short Course Certificate, Bachelor’s/ College Degree in any field. At least 6 months of working experience in the related field is an advantage.

Competencies
Knowledge, Skills and Attributes
  • Excellent English communication skills (spoken and written)
  • Strong familiarity with the internet and MS Office applications;
  • Knowledge in GDS such as Apollo, Sabre, and Worldspan and other systems is a plus
  • Strong Customer Service Skills
  • Ability to remain calm under pressure
  • Ethical and trustworthy
Cost of Education and Training

High School Education is free in the public school. A Finishing Course for Call Center Agents (TESDA NCII) costs P4,000 – P7,000.

Employment Prospects
Monthly Salary Range
P18,000 - P20,000

Industries
  • IT-BPM
  • Banking and Finance
  • Health and Wellness
  • Hotel, Restaurant and Tourism
  • Ownership, Dwellings and Real Estate
  • Transportation and Logistics
Propects for Career Advancement

Customer Service Associates/Representatives may gain years of working experience and specialize as:

  • Customer Support Engineer
  • Multilingual Customer Support Specialist
  • Technical Support Specialist, and be promoted to Customer Support Manager