Depending on the nature of organization, a team leader performs the following critical competencies:

Process Adepteness – good operational processes and metrics.
Performance Management – manages team of agents, handles team stats and develops strategies/new approaches for the team.
Results Orientation – focuses on results and sets and achieves challenging goals.
Technology skills – familiar with systems and tools being used.
Interpersonal sensitivity – actively collaborates with own team and other teams/departments.
Business Acumen – demonstrates knowledge on how the policies and procedures of other ports of the organization.

By virtue of Republic Act 10931, undergraduate students accepted to SUCs are covered for free tuition and other school fees.

Private University/College average per semester
Php 20,000 – 120,000

IT-BPM
Manufacturing
PublicAdministration
Compulsory Social Security
Ownership,Dwellingsand
WholesaleandRetail Trade
andDefense
Real Estate

BPO industries provide a myriad of trainings. Trainings attended by potential team leaders are one of the important factors aside from the skills and competencies.
Certified Agile Leadership Essentials (CAL-E®), Certified Agile Leadership for Teams (CAL-T®), and Certified Agile Leadership for Organizations (CAL-O®)

CAPM® (Certified Associate in Project Management)

Lean Six Sigma
The trainings provided by the BPO company can compensate the lack of bachelor’s degree of a certain individual.

The team leaders eare needed in the IT BPM industry. The IT-BPM industry ended 2020 with 1.32 million direct employees, 1.8 percent higher compared to 2019.

While the projected revenue growth rate for this roadmap period is considerably lower than past CAGR of 17% between 2010 and 2016, the Philippines is still projected to outperform the global IT-BPM sector with revenue growth at 5.6% (from 2016 to 2022) and as a result will increase its share of the global ITBPM outsourcing sector from 12.7% in 2016 to 15.5% by 2022. The relatively slower growth is also seen as a sign of a maturing sector and the anticipated impact of technology.

The team leader is a middle management occupation who works well between the staff and the executives. Team leader occupation has varying professional qualifications depending on the industry. For IT BPM, the career progression is towards becoming the director of human resources, operations and/or quality assurance manager.
Salary also depends on the company and account