A Collection Investigator ensures on-time payment of clients, individuals or business firms according to prescribed laws and regulations. Collection Investigators reconcile customer accounts to help reduce past due balances, resolve customer discrepancies, collect debts from defaulters. They perform customer calls for collection and account management purposes.

A Customer Service Associate assists customers with any inquiries while ensuring the highest standards of customer service are met. Customer Service Associates may handle customers in person or on a variety of channels such as phone, email, and social media. Depending on the industry and company, duties vary from...